Cancellation Policy
Locko Storage is a trading name of Locko Ventures Ltd. References to "we", "us", or "Locko Storage" within this policy refer to Locko Ventures Ltd.
Cooling-Off Period
If you made your booking online, by phone, or via email, you are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations 2013. During this period:
- You can cancel your booking for any reason.
- If you have not yet moved in: You will receive a full refund.
- If you have already taken possession of the container: Charges may apply pro rata for the days used, and any remaining amount will be refunded.
📧 To cancel during the cooling-off period: Please notify us in writing by email to info@lockostorage.com
Standard Notice Period (After Move-In)
After the cooling-off period, the following cancellation rules apply:
- You must give 14 days' written notice of your intention to vacate your container.
- Notice can be given via email or written letter.
- The notice period starts from the date it is received by Locko Storage.
Early Termination
If you vacate your container without providing the required notice:
- You may be charged for the full notice period.
- Access to your container may be restricted if fees remain unpaid.
- Locko Storage reserves the right to withhold any refunds due until the container is vacated and left clean and undamaged.
Refunds
- Refunds for unused storage time (beyond the notice period) will be issued, provided the container is left in a clean, empty condition and no damage or outstanding charges exist.
- Refunds are typically processed within 7–14 working days of contract termination.
Company Cancellation Rights
Locko Storage reserves the right to cancel any agreement:
- With 14 days’ notice, for any reason.
- Immediately, in the event of non-payment, storage of prohibited items, or breach of terms and conditions.
Contact for Cancellations
All cancellations must be made in writing to: