Privacy Policy

Locko Storage is a trading name of Locko Ventures Ltd. References to "we", "our", or "us" within this Privacy Policy refer to Locko Ventures Ltd.

Introduction

This Privacy Policy outlines how Locko Ventures Ltd collects, uses, stores, and protects your personal information. We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable privacy laws.

By using our storage services or visiting our website, you agree to the terms outlined in this Privacy Policy.

What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name.
  • Contact Data: Email address and phone number.
  • Security Data: CCTV footage captured at our facility (processed strictly for on-site security purposes).
  • Communications: Records of any correspondence between you and us.

How We Use Your Information

We collect and use your personal data for the following essential business purposes:

  • To provide and maintain our container storage services.
  • To manage your customer account and securely process payments.
  • To verify your identity upon signup or access.
  • To ensure robust site security and proactively prevent fraud.
  • To comply with our legal and regulatory obligations.
  • To communicate with you regarding your account, billing, or operational service updates.
  • To send relevant news or promotional offers (only if you have explicitly opted in).

Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds to process your information:

  • Performance of a Contract: Fulfilling our obligations under your signed storage agreement.
  • Legal Obligations: Complying with statutory laws and tax regulations.
  • Legitimate Interests: Operating our business efficiently, improving our customer service, and maintaining strict facility security.
  • Consent: Sending you direct marketing materials (which you can withdraw at any time).

Data Sharing

Privacy Guarantee: We do not, and will never, sell your personal information to third parties.

We may, however, share your data with trusted entities under strict legal constraints:

  • Service Providers: Third-party vendors who provide payment processing, website hosting, and IT support.
  • Law Enforcement: Government agencies or emergency services when required by law.
  • Arrears Management: Debt collection agencies, should fees remain severely unpaid.

All third parties are contractually obligated to handle your data securely and are strictly forbidden from using it for their own purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

  • Customer Records: Standard customer account data is securely retained for up to 6 years after the termination of your storage contract.

Security Measures

We take data security incredibly seriously. We implement appropriate technical, digital, and organisational security protocols to protect your personal information from unauthorised access, accidental loss, disclosure, or misuse.

Your Legal Rights

Under the UK GDPR, you hold specific rights regarding how your data is handled:

  • The right to access a copy of the personal data we hold about you.
  • The right to rectify and correct any inaccurate or incomplete data.
  • The right to erase your data (under specific legal circumstances).
  • The right to object to or restrict the processing of your data.
  • The right to data portability.
  • The right to withdraw your consent for marketing activities at any moment.

Exercising Your Rights: To invoke any of these rights, please contact us directly at info@lockostorage.com.

Cookies

Our website may use cookies to optimize and improve your browsing and booking experience. You can choose to manage, block, or clear your cookie preferences directly through your individual web browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect shifts in our practices or changes to privacy laws. Any updates will be published instantly on this page, and where major changes occur, we will notify you directly via email.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us at: info@lockostorage.com